PRIVACY POLICY
Last Updated: September 10, 2026
BCM Global respects the privacy of the individuals, families, professionals, organizations, and other parties who visit our website or communicate with us. Because the nature of our work may involve behavioral health concerns, psychiatric circumstances, substance use, family matters, legal issues, security considerations, and other sensitive situations, we recognize that discretion and responsible information management are particularly important.
This Privacy Policy explains how BCM Global may collect, use, retain, disclose, and protect information obtained through this website and related communications. It also describes the choices and rights that may be available to individuals under applicable privacy and data protection laws.
INFORMATION WE MAY COLLECT
When you use this website, request a confidential consultation, submit an inquiry, or otherwise communicate with BCM Global, we may collect information that you choose to provide. This may include your name, location, contact information, preferred method of communication, professional or organizational affiliation, and information concerning the circumstances for which you are requesting assistance.
Because individuals often contact BCM during complicated or sensitive circumstances, information voluntarily provided to us may also include information concerning health, psychiatric conditions, substance use, family relationships, treatment history, legal matters, financial circumstances, travel, personal safety, or other private matters.
We ask that visitors provide only the information reasonably necessary for BCM to understand the nature of an initial inquiry. Detailed medical records, financial credentials, identification documents, passwords, or other highly sensitive materials should not be transmitted through a general website contact form unless BCM has specifically instructed you to do so through an appropriate method.
INFORMATION COLLECTED AUTOMATICALLY
Like most websites, certain technical information may be collected automatically when you visit the BCM website. This may include your Internet Protocol address, browser type, device type, operating system, approximate geographic location, referring website, pages viewed, dates and times of access, and information concerning how visitors interact with the website.
This information may be collected through cookies, analytics technologies, hosting services, security systems, or similar technologies and may be used to operate, secure, maintain, and improve the website.
HOW WE USE INFORMATION
BCM may use information collected through this website to respond to inquiries, evaluate requests for consultation or services, communicate with individuals or authorized representatives, determine whether BCM may be able to assist with a particular matter, coordinate requested services, maintain appropriate business and operational records, protect the security of our systems, improve website functionality, satisfy legal or regulatory obligations, and establish, exercise, or defend legal rights when necessary.
Information submitted in connection with an inquiry may also be used to determine what professional disciplines, resources, jurisdictions, or services may be relevant to the circumstances presented.
We do not use sensitive personal information submitted in connection with a crisis inquiry for unrelated advertising purposes.
SENSITIVE AND BEHAVIORAL HEALTH INFORMATION
The nature of Behavioral Crisis Management means that individuals contacting BCM may disclose particularly sensitive information.
BCM treats such information with heightened discretion. Access should be limited to personnel or professionals who reasonably require the information to evaluate, coordinate, or provide the requested services, subject to applicable law and the circumstances of the engagement.
Submission of information through this website does not, by itself, establish a physician patient, therapist patient, attorney client, or other legally privileged professional relationship.
The BCM website is also not intended to function as an electronic medical record system, patient portal, or emergency psychiatric communication system.
CONFIDENTIALITY AND OPERATIONAL SECURITY
Privacy at BCM extends beyond conventional website data practices.
Many engagements involve circumstances in which uncontrolled disclosure could affect the individual, family relationships, professional responsibilities, business interests, legal matters, personal safety, public perception, or the effectiveness of an intervention itself.
Accordingly, BCM incorporates principles of operational security into the management of sensitive information. Information may be compartmentalized according to operational need, and access may be limited according to the role of the individual or professional involved.
The fact that information has been provided to BCM does not mean that it will automatically be distributed to every person participating in a matter.
SHARING OF INFORMATION
BCM does not disclose personal information indiscriminately.
When reasonably necessary to evaluate or provide requested services, information may be shared with professionals or organizations involved in a matter. Depending upon the circumstances, these may include medical or psychiatric professionals, treatment providers, behavioral health professionals, crisis managers, interventionists, transportation providers, investigators, legal professionals, security professionals, consultants, technology providers, or other specialized resources.
Information may also be disclosed to vendors that provide legitimate operational services to BCM, including website hosting, information technology, communications, data storage, security, professional administration, and similar functions.
Such disclosure should be limited to information reasonably necessary for the relevant purpose.
BCM may also disclose information when required by applicable law, lawful court order, subpoena, governmental process, or regulatory obligation, or when reasonably necessary to protect legal rights, investigate fraud or unlawful conduct, protect the security of our systems, or address circumstances involving an immediate threat where disclosure is permitted or required by law.
BCM does not sell personal information obtained through confidential crisis inquiries as a commercial product.
INTERNATIONAL OPERATIONS AND DATA TRANSFERS
BCM operates internationally, and a matter may involve individuals, professionals, facilities, consultants, service providers, or resources located in more than one country.
As a result, information may in appropriate circumstances be processed or accessed outside the country in which it was originally provided.
When applicable data protection laws impose requirements concerning international transfers of personal information, BCM seeks to use appropriate safeguards and procedures consistent with those requirements.
International cases are evaluated individually because legal requirements concerning privacy, healthcare information, confidentiality, and disclosure can differ substantially between jurisdictions.
LEGAL BASES FOR PROCESSING
Where applicable law requires BCM to identify a lawful basis for processing personal information, processing may occur because it is necessary to respond to a request or take steps toward providing requested services, because processing is necessary for legitimate business or operational interests, because BCM is required to comply with a legal obligation, because the individual has provided consent where consent is appropriate, or because another lawful basis applies to the particular circumstances.
Where particularly sensitive or special category information is involved, BCM will rely upon an additional lawful basis where required by applicable law.
DATA RETENTION
BCM retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide or evaluate services, maintain appropriate business and case records, meet professional or contractual responsibilities, comply with applicable legal obligations, resolve disputes, protect legitimate interests, or establish and defend legal claims.
Retention periods may vary depending upon the nature of the information and the circumstances in which it was obtained.
Information associated with an actual BCM engagement may be retained differently from an unanswered website inquiry or routine website analytics information.
INFORMATION SECURITY
BCM uses reasonable administrative, operational, and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No website, electronic communication system, cloud service, or method of Internet transmission can be guaranteed to be completely secure. Visitors should therefore exercise appropriate judgment when transmitting highly sensitive information electronically.
When BCM determines that particularly sensitive information requires a more controlled means of transmission or storage, alternative communication or document transfer procedures may be used.
COOKIES AND ANALYTICS
The BCM website may use cookies and similar technologies necessary for website functionality, security, performance measurement, and analytics.
Some cookies may be essential to the operation of the website. Others may help us understand how visitors navigate the site, which information is most useful, and how the website performs across different devices.
Where required by applicable law, visitors will be given appropriate choices concerning nonessential cookies or similar technologies.
THIRD PARTY WEBSITES AND SERVICES
The BCM website may contain links to external websites, facilities, professional resources, publications, or other third party services.
BCM does not control the privacy practices, security practices, content, or policies of independent third parties. Visitors should review the privacy policies of external services before providing personal information to them.
INDIVIDUAL PRIVACY RIGHTS
Depending upon where you live and which laws apply, you may have rights concerning personal information held about you.
These rights may include the ability to request access to personal information, request correction of inaccurate information, request deletion in certain circumstances, object to or restrict certain processing, request information regarding how personal information has been used or disclosed, withdraw consent where processing is based upon consent, request portability of certain information, or complain to an applicable data protection authority.
Residents of jurisdictions providing additional privacy rights, including the United Kingdom, European Economic Area, California, and other U.S. states with comprehensive privacy legislation, may exercise applicable statutory rights subject to the scope, limitations, exceptions, and eligibility requirements established by those laws.
BCM will not unlawfully discriminate against an individual for exercising an applicable privacy right.
Requests concerning personal information may be submitted through the contact function provided on this website. BCM may take reasonable steps to verify the identity and authority of the person making a request before disclosing, modifying, or deleting personal information.
CALIFORNIA PRIVACY RIGHTS
Where the California Consumer Privacy Act, as amended, applies to BCM or to particular information, California residents may have rights that include requesting information regarding personal information collected about them, requesting deletion or correction of certain information, opting out of certain sales or sharing of personal information, limiting certain uses or disclosures of sensitive personal information, and receiving equal service and treatment when exercising applicable privacy rights.
These rights are subject to statutory definitions, thresholds, exceptions, and limitations. Nothing in this Privacy Policy is intended to create rights beyond those provided by applicable law.
UK AND EUROPEAN PRIVACY RIGHTS
Where the UK GDPR, European Union General Data Protection Regulation, or related data protection legislation applies, individuals may have rights concerning access, rectification, erasure, restriction of processing, objection to processing, data portability, withdrawal of consent, and complaints to the appropriate supervisory authority.
The availability of a particular right depends upon the legal basis for processing and the circumstances surrounding the information.
CHILDREN
This website is not directed toward children and is not intended to solicit personal information directly from minors.
BCM recognizes, however, that parents, guardians, attorneys, clinicians, or other authorized adults may contact us concerning a minor experiencing a behavioral or psychiatric crisis. Information concerning minors will be handled according to the circumstances of the matter and applicable law.
CHANGES TO THIS PRIVACY POLICY
BCM may update this Privacy Policy periodically to reflect changes in our operations, website functionality, technology, professional practices, or applicable legal requirements.
The date appearing at the beginning of this policy identifies the most recent revision. Visitors are encouraged to review this page periodically when using the website or providing personal information.
CONTACTING BCM ABOUT PRIVACY
Questions, concerns, requests, or complaints concerning privacy or the handling of personal information may be submitted through the contact function available on this website.
When contacting BCM concerning a privacy request, please provide enough information for us to identify the relevant interaction or record without unnecessarily transmitting additional sensitive information.